Neighbourhood Watch

Junk & Scam Mail

Junk & Scam Mail
The Mailing Preference Service (MPS) is a free service set up 20 years ago and funded by the direct mail industry to enable consumers to have their names and home addresses in the UK removed from lists used by the industry. It is actively supported by the Royal Mail and all directly involved trade associations and fully supported by The Information Commissioners Office.

The MPS Consumer File is a list of names and addresses of consumers who have told us they wish to limit the amount of direct mail they receive. The use of the Consumer File by list-owners and users is a requirement of the British Code of Advertising, Sales Promotion and Direct Marketing administered by the Advertising Standards Authority. It is also a condition under the Code of Practice of the Direct Marketing Association.

The MPS will prevent the receipt of unsolicited direct mailings sent from member companies of the Direct Marketing Association and we will take steps to prevent the receipt of unsolicited direct mailings from companies which are non-DMA members. It will not stop mail that has been sent from overseas, un-addressed material or mail addressed to The Occupier. You can expect to continue to receive mailings from companies with whom you have done business in the past. You may also receive mailings from small, local companies. If you wish these mailings to be stopped, you must notify these companies directly. It will take up to 4 months for the Service to have full effect although you should notice a reduction in mail during this period.

Registering with the MPS is FREE

What is scam mail?

Scams can come to you by phone, email or post.

There are many different types of scams, such as:
Fake lotteries and prize draws
Get-rich-quick schemes
Bogus health cures
Investment scams
Pyramid selling

It’s important to note there is a difference between scam mail and legitimate mail sent by companies to advertise lawful services or the sale of genuine goods. Scam mail is sent for the sole intention of obtaining money through deception and/or fraud.

Royal Mail is bound by the Universal Service Obligation and is required by law to deliver all mail entrusted to it. However, we are determined to do all we can to prevent scam mail entering the postal system with the help of our customers. Royal Mail wants to know about potentially fraudulent mail so it can work with the relevant authorities who can then investigate and take action.

What to do about scam mail

If you think you or a family member is receiving scam mail, you can report it to Royal Mail by completing a Scam Mail Report Form and sending it to the Freepost address below, along with any items of mail you have received that you believe to be from fraudsters, together with the original envelope endorsed with the date the item was received.

Alternatively, please let Royal Mail know your full name, address and a contact telephone number via the email or telephone options below and they will send you a form to complete together with a prepaid addressed envelope in which to return the form with examples of the scam mail received.

By Email: scam.mail@royalmail.com
By Telephone: 03456 113 413 (message service only)

Other options

You can contact Citizens Advice by calling 03454 04 05 06, writing to Citizens Advice Consumer Service, Post Point 24, Town Hall, Walliscote Grove Road, Weston Super Mare, North Somerset, BS23 1UJ.

Action Fraud  is an organisation run by the National Fraud Authority, a government agency, which provides information about various scams and a 24-hour facility where you can get advice and report fraud.

Moving Home?

If you're moving home Action Fraud recommends that to reduce the risk of identity fraud you should use Royal Mail's Redirection service to redirect mail from your old address to your new address for at least a year. If you hold power of attorney for somebody who you believe is a victim or vulnerable to being a victim of scam mail you can apply on their behalf for a Redirection of mail at a Post Office® branch or by post.

What to do about scam email@

Royal Mail have a page with a list of known scam emails  - check this page to help you spot scam emails.

If you receive a suspicious email or you have are the victim of a payment scam, you should report the incident to your local Police station or call 101.

Alternatively, you can contact Citizens Advice Consumer Service by calling 03454 04 05 06, writing to Citizens Advice Consumer Service, Post Point 24, Town Hall, Walliscote Grove Road, Weston Super Mare, North Somerset, BS23 1UJ.
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