Getting unwanted calls can be frustrating. And it’s particularly stressful if you’ve got a disability or impairment.
There are lots of different types of unwanted calls.
Sales and marketing calls.
Scams that try to trick you into giving your personal information or money.
Here’s a few tips on how to deal with them.
1. Stay calm
Getting an unwanted call can be annoying and upsetting. Try to stay calm, particularly if someone’s putting you under pressure. They could be deliberately trying to get an emotional reaction from you.
2. Protect your personal information
Don’t give out personal details, like your name or address, unless you’re completely sure you can trust the person you’re talking to. Be very careful with any financial information like your BT Account number, bank account or credit card details.
3. Know your options
There are lots of ways to help cut down the number of nuisance calls you get. You can get phones that show and block certain numbers for you. Or you can use services like BT Call Protect, to send unwanted calls to a Junk voicemail box.
For more detailed information, just download our booklet on dealing with unwanted calls.