Tandridge
Neighbourhood Watch

Telephone Cold Callers

Telephone Cold Callers
The Telephone Preference Service (TPS) is a free service. It is the official central opt out register on which you can record your preference not to receive unsolicited sales or marketing calls. It is a legal requirement that all organisations (including charities, voluntary organisations and political parties) do not make such calls to numbers registered on the TPS unless they have your consent to do so.

Organisations with which you have an ongoing relationship, for example those who regard you as a customer, (or in the case of charities - a donor) may well gather your consent during the early stages of your relationship with them and will therefore be entitled to call you even if your number is registered on TPS, unless you have previously told them specifically that you object to them calling you for marketing purposes.

The TPS can accept the registration of mobile telephone numbers, however it is important to note that this will prevent the receipt of marketing voice calls but not SMS (text) messages. If you wish to stop receiving SMS marketing messages, please send an 'opt-out' request to the company involved.

As TPS registration only prevents marketing calls, organisations will still be able to call you for the purposes of genuine market research.


Getting unwanted calls can be frustrating. And it’s particularly stressful if you’ve got a disability or impairment.

There are lots of different types of unwanted calls.

Sales and marketing calls.
Scams that try to trick you into giving your personal information or money.
Malicious calls
Wrong numbers. 
Here’s a few tips on how to deal with them.

1. Stay calm

Getting an unwanted call can be annoying and upsetting. Try to stay calm, particularly if someone’s putting you under pressure. They could be deliberately trying to get an emotional reaction from you.

2. Protect your personal information

Don’t give out personal details, like your name or address, unless you’re completely sure you can trust the person you’re talking to. Be very careful with any financial information like your BT Account number, bank account or credit card details.

3. Know your options

There are lots of ways to help cut down the number of nuisance calls you get. You can get phones that show and block certain numbers for you. Or you can use services like BT Call Protect, to send unwanted calls to a Junk voicemail box.

For more detailed information, just download our booklet on dealing with unwanted calls.

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